Feedback Management App
In today's competitive world getting new customer is difficult, further it is more difficult to retain your existing customers. As a business, it’s very important for you to keep taking periodic feedback from your customers. This will help you in customer retention, improve your offerings and will help you stay ahead of competition.
Our Feedback Management App is just built for this purpose and offers you the ability to collect Customer feedback in an efficient and cost effective manner from a Google spreadsheet or from your CRM database or on ticket closure within your CRM ( Freshdesk, Zendesk, Zoho etc)
Option 1 : Feedback over automated IVR Call
Feedback Survey calls will be triggered to all of your customers via a simple click of a button.
Feedback Questions will be played on the call and your customer responses (numeric input or voice recording URL) would be captured in Google Spreadsheet.
You can then analyse the data received from the survey and take appropriate action
Optionally system can also connect the unsatisfied customers call to your customer service executive
The App has call retry feature for x number of times every x mins and uses SMS option as fallback mechanism in case customer cannot be reached over the call.
Option 2 : SMS to Missed call option for unsatisfied customers
You can send SMS to the customer requesting them to give a missed call if they are not happy with the service SMS logs and Missed call logs would be available to you within the Google spreadsheet You can then analyse the data received from the survey and take appropriate action
Option 3: Feedback via SMS
You can send SMS to the customer requesting them to reply or a number as happy/ unhappy of your product/ services. SMS logs would be available to you within the Google spreadsheet You can then analyse the data received from the survey and take appropriate actionKey features
There is no physical agent calling the survey participants who can introduce a bias into the customer’s mind. The feedback received immediately after receiving the service is the truest feedback you will ever receive.
Since the surveys are being conducted over the phone, not with a pen and paper, participants from all over the world can participate regardless of their location.
The system can be easily accessible through your mobile/ tablet and PC/ Mac. Allows shared access anytime anywhere. Easy to use. No training required
Saving you time, money and operations costs